Legal & Policies
Refund, Return & Cancellation Policy
Last Updated: 01 July 2026
1. Cancellation
Customers cannot cancel an order once it is placed. If you are not satisfied, please use the Return process after delivery.
2. Return Window — 3 Days
Returns and exchanges are accepted within 3 consecutive days of delivery only. After 3 days, returns are not accepted. The product must be unused, unwashed, unworn and in its original packaging with all tags intact.
3. Mandatory Unboxing Video
A clear, unedited unboxing video is COMPULSORY for every return/exchange/damage claim. The video must clearly show the sealed package, the shipping label, and all sides of the packet before opening. Returns without a proper unboxing video will not be accepted. (We also record a packing video at our end to prevent fraud.)
4. Size Issues & Exchange
For size issues (M to 4XL) we arrange an exchange based on inventory. If your size is out of stock, we initiate a full refund or store credit as per your preference.
5. Non-Returnable Items
Sale items, clearance products and customised/personalised orders are not eligible for return or exchange.
6. Refund Process
Refunds are processed within 7-10 business days after the returned item is received and passes quality inspection, credited to the original payment method or as store credit. Shipping/handling fees are non-refundable, except when we sent the wrong item or the product was verified damaged via the unboxing video.
7. How to Raise a Request
Go to My Account → your delivered order → Return, upload your unboxing video and submit. Or contact ridhyaarts@gmail.com / jagdambahandicraft@outlook.com · +91 9352175539 (WhatsApp).