Legal & Policies
FAQ
1. How can I place an order?
Browse our collection, select your preferred style, size and colour, and click Add to Bag. Proceed to checkout, enter your shipping information and make the payment.
2. What payment methods do you accept?
We accept credit/debit cards, net banking, UPI and select digital wallets via Razorpay (with Cashfree fallback). Cash on Delivery is also available. Payments are processed securely.
3. How do I choose the right size?
A size guide is provided on each product page (sizes M to 4XL). If unsure, message our support team on WhatsApp.
4. Can I cancel my order?
Orders cannot be cancelled by the customer once placed. If you are not satisfied, you may request a Return within 3 days of delivery (a mandatory unboxing video is required).
5. Can I return a product?
Yes, within 3 consecutive days of delivery, provided the item is unused, unworn and in original packaging with tags intact. A clear unboxing video showing the shipping label and all sides of the package is mandatory.
6. How long does delivery take?
Orders are processed within 1-2 business days and delivered in 3-7 business days across India via our Shiprocket courier partners.
7. What if my order arrives damaged or defective?
Contact us within 3 days of delivery with your unboxing video. We will arrange a return and issue a refund or replacement.
8. How do I track my order?
Once shipped, you receive a Tracking ID/AWB on WhatsApp and email. Track live on our Track Order page.
9. I received the wrong product, what now?
Email ridhyaarts@gmail.com / jagdambahandicraft@outlook.com immediately with your order ID and unboxing video; we will arrange an exchange or refund.
10. How can I contact support?
Email ridhyaarts@gmail.com / jagdambahandicraft@outlook.com or call/WhatsApp +91-9352175539, Monday to Saturday, 10 AM to 6 PM.